Hendrix Training - improve contact centre telephone skills
Who is it aimed at?
How does it work?
The actor works through vocal and breathing techniques and provides advice on how anyone who uses the phone at work can improve their active listening skills to get the outcomes they need. Even if someone has to use a script there are ways to sound more natural, empathetic and receptive on the phone. Each four-hour workshop can accommodate up to 20 people, providing amazing value for money.
The skills you will learn
“We need to get our personality across on the telephone. What we say and more importantly how we say it determines what people think of us; good communication is vital for a successful relationship.
The workshop facilitated by Hendrix helped to define what tone of voice is and the interactive format of the workshop brought a new dimension to the learning experience.”
Cancer Research UK business support manager
To find out more please contact directors Lucy Moffat or Steve Hemsley email@example.com
Hendrix runs Tone of Voice training sessions for call centre agents, telesales teams, customer service professionals and receptionists.
Our actors show learners how they can use their voice and active listening skills more effectively to boost customer service and sales levels.
How a person sounds and their tone of voice influences whether someone has a positive or a negative experience with a company and its brand.
Ultimately it can make or break a relationship with an existing or potential customer who needs to feel that the person they are speaking to has empathy with them.